Terms and Conditions
Last updated: 30 July 2026
These terms apply to all quotations, assignments, agreements and services supplied by Timbo, established in Brussels, Belgium. By accepting a quotation or instructing Timbo, the client accepts these terms. Deviations apply only when expressly agreed in writing.
1. Identity and contact
Service provider: Timbo, Brussels, Belgium. Website: timbo.be. General contact: contact@timbo.be. Privacy enquiries: privacy@timbo.be. Telephone: +32 483 14 68 18. Additional company and invoicing details appear on the quotation and invoice.
2. Scope and order of precedence
These terms cover web design, development, branding, photography coordination, copywriting, hosting support, maintenance, optimisation and related digital services. In case of conflict, the signed quotation or special terms prevail, followed by these terms and then other project documents. Client terms apply only after Timbo’s express written acceptance.
3. Quotations and formation
Quotations are non-binding and valid for the stated period, or thirty calendar days if none is stated. A contract arises when the client accepts in writing or electronically, pays a deposit, or expressly asks Timbo to begin. Obvious clerical, calculation or pricing errors are not binding. Scope, timing or requirement changes may alter price and schedule.
4. Client cooperation
The client timely supplies accurate and complete information, content, access, feedback and approvals. The client warrants that submitted materials may lawfully be used and do not infringe third-party rights. Delayed input, changed instructions or missing access may reasonably move deadlines and create extra costs.
5. Performance and timing
Timbo performs with due care and professionally reasonable standards. Dates are targets unless expressly agreed as binding. Timbo may use suitable subcontractors and remains responsible for its own obligations. Delay permits termination or damages only after written notice and a reasonable cure period, unless mandatory law provides otherwise.
6. Changes and additional work
Work outside scope, extra revision rounds, new functionality, changed content, accelerated delivery or remediation of issues caused by the client or third parties is additional work. Timbo will reasonably notify price and timing effects in advance. It is billed at the agreed rate or Timbo’s usual hourly rate.
7. Prices, taxes and third-party costs
Prices are in euros and exclude VAT unless stated otherwise. Domain, hosting, licence, font, stock, advertising, software, photography, printing and other third-party costs are included only if expressly stated. Unforeseeable later changes in third-party charges may be passed on.
8. Invoicing and payment
Invoices are due within the stated period. Timbo may require deposits and milestones and suspend work or delivery while overdue sums remain unpaid. After legally required notice, statutory late interest and recovery costs apply. Business clients are subject at least to Belgian late-payment rules. Disputes must be reasoned and notified within eight days, without limiting mandatory consumer rights.
9. Delivery, review and acceptance
The client reviews designs, text, functionality and data before approval or publication. Work is accepted upon written approval, production use, or absence of specific defect notice within fourteen days. Hidden defects must be reported promptly after discovery. Timbo receives a reasonable opportunity to remedy a proven contractual defect.
10. Intellectual property
Until full payment, designs, source files, code, text and creations remain owned by Timbo or the relevant rights holder. After payment, the client receives the usage rights defined in the quotation. General methods, know-how, components, libraries, tools and reusable code remain with Timbo or third parties. Third-party licences retain their own terms.
11. Portfolio and attribution
Unless agreed otherwise, Timbo may reasonably display completed work and the client’s name and logo in portfolios, cases, proposals or social media, without disclosing confidential information. The client may object before publication for substantial commercial or confidentiality reasons.
12. Hosting, domains and third-party services
Hosting, domains, email, analytics, plugins, APIs and external services depend on supplier terms and availability. Timbo cannot guarantee uninterrupted or permanent third-party service. The client remains responsible for renewal and payment of accounts held in its name. Third-party changes, outages, incidents or discontinuation may require adjustments or additional work.
13. Maintenance, security and backups
Maintenance, updates, monitoring, support and backups are included only when agreed in writing. The client uses strong credentials, limits access and reports incidents promptly. Timbo applies reasonable safeguards but cannot guarantee freedom from errors, attacks or interruption. The client keeps copies of critical content unless a backup service is agreed.
14. Confidentiality and personal data
Each party keeps non-public technical, commercial and personal information confidential and uses it only for the agreement. Each party complies with privacy law. Where Timbo acts as processor, the parties enter a data processing agreement where required. Timbo’s controller processing is described in the privacy policy.
15. Warranties and liability
Timbo warrants reasonable professional effort but no specific commercial result, ranking, revenue, lead volume or compatibility with every future browser, device or service. To the extent allowed, liability is limited to proven direct damage from attributable breach. Indirect or consequential loss, lost profit, data, reputation and third-party claims are excluded except for intent, gross fault, death or injury, or mandatory law. Total liability is capped at fees paid for the affected part, up to fees paid in the preceding twelve months.
16. Force majeure
Neither party is liable for events beyond reasonable control, including network or utility failure, cyberattack, illness, government action, labour dispute, fire, flood, war or critical supplier failure. The affected party notifies promptly and mitigates. After sixty days, either party may terminate the unperformed part without damages.
17. Suspension and termination
Timbo may suspend for non-payment, missing cooperation, unlawful use, security risk or serious breach. Either party may terminate a material breach not cured within a reasonable period after written notice. The client pays for completed work, committed third-party costs and reasonably reserved capacity. Payment, IP, confidentiality and liability clauses survive.
18. Consumers
For consumers, all mandatory Belgian and EU rights remain. Distance contracts may carry a statutory withdrawal right. If the consumer expressly requests performance during that period, a proportionate amount is due upon withdrawal. The right may end after full performance with prior express consent and acknowledgement. Bespoke services or digital content may fall under statutory exceptions.
19. Complaints, governing law and disputes
Complaints should first be sent to contact@timbo.be with sufficient detail and evidence. Belgian law applies. Parties first seek an amicable solution. For professional clients, courts of Timbo’s judicial district have exclusive jurisdiction. Consumers retain the courts and out-of-court remedies provided by mandatory law.
20. Final provisions
Invalid provisions do not affect the remainder and are replaced as closely as legally possible. Failure to exercise a right is not waiver. The client may not assign without written consent; Timbo may assign in a reorganisation or business transfer while preserving client rights. Changes apply to future assignments; the version accepted with the quotation governs the current project.